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         Course Selection >>> Service Staff Training and Coaching Skills
Service Staff Training and Coaching Skills

Service Staff Training and Coaching Skills
 
Enterprise performance largely depends on the work on training education. Therefore, Inside trainers in charge of daily training and department managers are very important. Their ability of training will determine the best practice on the promotion. Come and participate this course, and let more people to enhance the ability to achieve performance !
 
Benefits
        Strengthen training consciousness, and learn more about the importance of training to the enterprise
        Effective training for preparation
        Know about adult s’ learning characteristics
        Improve training skills
        Let training lively, interesting and attractive
        Learn tracking effectively, and ensure the lasting effect of training
 
Outline:

1. The instrument of Competition: training
    Why we need training?
    The definition of training
    Difference between education and training
    Four elements of training
    Common pitfalls in the training
    How to gain the most from the training?
    Training and human resources development
    Trainers’ development path of career
    Department trainers’ the role and importance
    Trainers’ functions
    Requirements of quality for excellent trainers
2. Training preparation and curriculum development
    Analyze the gap on performance, and explore the training needs
    Training opportunity and the choice of time
    Select a suitable training method
    Close full-screen reading
    Selection on training site and classrooms
    Prepare materials and textbooks
    The principle of designing PPT: Font, size, color, animation etc.
    Rehearsal
 
3. Adults’ learning characteristics and gist on memory
    ways of learning evolution
    impact study factors
    adults ways of learning
    increase the key of memory
4. Raising training skills
    Professional trainers’ core skills
    Attractive opening and Transferring atmosphere
    Stage ability: accuracy, logic, interest
    Participate in interaction skills: Game, case study, role play
    Skills on questioning and promoting
    Skills on listening to response
    Skills on coaching
    Skills on summary and decoration
 
5. Use the training equipments and materials
    Choose the suitable visual AIDS
    The purpose and advantage of using different sorts of visual AIDS
    The gist of using of equipment gist effectively
 
6. Attract students to make the training interesting and beneficial
    Sell the training
    Create harmonious relationship
    Build positive atmosphere on study
    Increase interest, attract and keep the trainees’ attention
    Understand and face the trainees that are difficult to get along with
    Deal with the pressure and conflicts in the training
    Control your emotions and attitudes
    Trainer’s learning and reading
    Trainer’s self cultivation
 
7. Training evaluation and tracking
    Gather feedback information
    Four levels of evaluation of training effect
    Training test
    Training tracks and Ensure the long-term effect
    Coaching
 
8. The actual practice and evaluate progress
    According to the fact, select the topic
    Come to the power drills, and find the progress
 
 
Length:                                                  Twodays, 09:30-16:30
Who will benefit from this course:     CS managers, chief and trainer etc.
Class Size:                                             15-30 participants
Methods and Features:
1.      Every class was conducted in a receptive, respectful and encouraging positive atmosphere;
2.      The participants are highly involved in the program and the learning is fun and interesting;
3.      By interaction and input, the participants will build their successful experience by applying what they learned.
4.      New skills will be developed by practice.

Please call us at 021-5169 8951, or leave your contact info in the following form
Interested Course:Service Staff Training and Coaching Skills
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Tel:(86 21) 5169 8951  E-mail:shanghai@sscoach.org
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