Succeeding by Soft Strength
Service Team Leadership
How to Hire the Right People
Complaint Handling Skills
Service Etiquette and Communication Skills
Service Staff Training and Coaching Skills
The Secret of Sales Success
Leading by Soft Power
To Be Effective, not Busy
Leading as a Coach
Excel in Service
Win-win Customer Relations
Five-star Customer Service
Pro. Image & Etiquette Advantage
E.Q. of C.S. Professionals
Consultative Selling Skills
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         Course Selection >>> Succeeding by Soft Strength
Succeeding by Soft Strength

Program Specifications:
Length: one day,09:00-17:00
Who will benefit from this course: Executives, marketing directors and managers.
Class Size: 15-30 participants
 
Strategy can be the defining factor in the intensive competition. In this program, participants will learn how to find an unique positioning to differentiate competitors, how to communicate positioning and build a brand.
 
Outline:
1. Win by positoning
· New business reality
· Marketing: A Battle for Mind
· The most important 1P apart from 4Ps
· Factors influence positions formation
2. The immutable laws of Marketing
· Its better to be first than to be better.
· Owning a word in the prospects mind.
· Focus: the future of your co. depends on it
· To be first in mind, not in the marketplace
· For every attribute, there is an opposite, effective attribute.
· There is an irresistible pressure to extend the equity of the brand.
· Be honest to prospects.
· You have to give up something to get something.
· Be patient.
3. Building a Strong Brand
· What is service brand?
· Types of service brand
· Features of Service brand
· Why creat a service brand?
· Challenges of brand building
· Steps of brand building
· Creat a good name
· Single brand, major and subsidiary brand
· Corp. identity system: MI, BI, VI
· Service channels
4.Marketing Communication
· Integrate the resources
· Every employee has the responsibility to communicate brand
· Basic questions of communication
· Define the message
· Interact with customers
· Choose and integrate channels of communication
· Story marketing
· Dynamic management of brand
Please call us at 021-5169 8951, or leave your contact info in the following form
Interested Course:Succeeding by Soft Strength
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Copyright © 2006 Shanghai Happy Success Management Consultancy Co., Ltd
Tel:(86 21) 5169 8951  E-mail:shanghai@sscoach.org
Add.:Room 306, 333 JinXiang Road, Pudong, Shanghai, China,201206
SSC ShangHai Tel:021-5169 8951
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SSC Gansu Tel:0931-8848780