You launched CRM system which costed millions of dollars. But, do your employees know how to deal with customers? How to remember their names? How to make them feel important? How to delight them?
Take this well-designed program and get the following benefits:
· Higher sales volume
· Better people skills
· Being outgoing and open-minded
· Good customer relations
· Less customer complaints
· Higher customer loyalty
Course Outline:
Session 1: Laying the Foundation of Harmonious Customer Relations
· Develop an open and positive attitude
· Know the key to success in 21st century
· Create a positive first impression by effective self introduction
Session 2: Remembering Names; Becoming a great communicator
· Focus on other people rather than ourselves
· Why name is so important in social life
· Apply a proven name memorization process
· Find topics while talking with unconversant people
· Listening skills in communication
· Use proper facial expressions, eye contact and gestures
Session 3: Building Trust with Customers
· Understand important principles for building trust
· Identify opportunities for improved relationships
· Commit to applying principles that will improve relationships
Session 4: Giving Customers Sincere Appreciation
· Create "win-win" relationships
· Discover the value of appreciation
· Learn how to give and receive praise
· Delight customers
Session 5: Disagreeing agreeably; Dealing with Different Opinions
· Learn how to organize our thoughts in impromptu situations
· Communicate our ideas effectively even when we disagree
· Welcome different opinions
· Respond to different ideas
· Use evidence to increase creditability
