Length: One day
Who will benefit from it: Executives, Managers, Supervisors, Sales & Marketing people, PR professionals, Secretaries, Customer Service Staff, etc.
Class Size: 15-30 participants
Image is power. Outstanding professional image will help you win more respect, favor, trust and eventually, more business. Yet poor image ruins them.
Take this well-designed course, you will have:
· Better personal and company image
· Difference from competitors
· Stronger confidence
· Trust and respect from boss, peers, subordinates
· Interest, trust and respects from customers and partners
· More business and career opportunities
Program Outline:
1. Professional Appearance
· How do others perceive us?
·Benefits of outstanding image for individual and company
·Elements of professional image
2. Dressing Like High-class Business People
· The functions of “uniform”
· Important business dressing code?
· Gentlemen’s wear: suit, shirt, tie, shoes and socks
· Ladies’ Business wear
· Accessories and jewelries
· Grooming: Hair style and nails
· Common dressing mistakes
3.Proper Body Language
· Building best first impression
· Eye contact and facial expressions
· Postures: Standing, Sitting, Walking
· Talking appropriately
4. Table Manners
· Chinese table manner
· Western table manner
· Buffet manner
5. Social Etiquettes in Workplace
· Telephone etiquette
· Office etiquette
· Greeting: hand shaking, name cards
· Introducing each other
· Receiving guests
· Visiting clients
· Elevator etiquette
· The core principle of etiquette
6. Developing Action Plan
· Summarizing My learning
· Developing my breakthrough plan
· Commiting to be a high-class professional manager |
