Succeeding by Soft Strength
Service Team Leadership
How to Hire the Right People
Complaint Handling Skills
Service Etiquette and Communication Skills
Service Staff Training and Coaching Skills
The Secret of Sales Success
Leading by Soft Power
To Be Effective, not Busy
Leading as a Coach
Excel in Service
Win-win Customer Relations
Five-star Customer Service
Pro. Image & Etiquette Advantage
E.Q. of C.S. Professionals
Consultative Selling Skills
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         Course Selection >>> Excel in Service
Excel in Service

Length: Two days
Class Size:15-30 participants
Who will benefit from this course:  Service Co. or Service Department General Manager, Director, Managers
Outline：
1. Challenges Faced by Service Managers
2. Understand Customer’s Heart
3. Imrpove Service Process
4. SMART Service Standards
5. Execution and Service Culture
6. From Satisfaction to Loyalty
7. Continuous Improvement of Service System
 
Please call us at 021-5169 8951, or leave your contact info in the following form
Interested Course：Excel in Service
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Tel:(86 21) 5169 8951　　E-mail:shanghai@sscoach.org
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