It incorporates proven ways to win people to your way of thinking, gain cooperation at every level and make people glad to do what you want to accomplish. In short, it gives you the tools and techniques of successful supervisory leadership.
Seminar Objectives
· Identify your and others leadership potential
· Develop the positive attitude as a leader
· Communicate clearly and powerfully
· Empower and motivate your team
· Coach others to reach their goals
· Give feedback without creating resentment
Outline
1. Developing right attitude of a leader
· Recognize leadership potential
· Cultivate an open and positive attitude in organization
· Learn the keys to success
· Self evaluation and set goals
· Improve self confidence to face challenges
· Attitude control while dealing with others
2. Building a high performance service team
· Characteristics of C.S. staff
· Hire the right people: interview and selection skills
· Career path design for service staff
· Make employees understand the meaning and value of their job
· Understand team member deeply and effectively
· Enhance trust among team members
3. Motivating by Recognition and Appreciation
· Understand the importance of expectation
· Use encouragement
· Find out other’s merits and strengthes intentionally
· Learn effective ways to give appreciation
· Recognize each person’s value in team
4. Correcting Mistakes and Coaching for Results
· Learn to win cooperation
· Build up kindness and eliminate fear
· Correct the mistakes of others without arousing resentment
· Make people to take responsibility and try new things
· Develop a specific action plan
