Succeeding by Soft Strength
Service Team Leadership
How to Hire the Right People
Complaint Handling Skills
Service Etiquette and Communication Skills
Service Staff Training and Coaching Skills
The Secret of Sales Success
Leading by Soft Power
To Be Effective, not Busy
Leading as a Coach
Excel in Service
Win-win Customer Relations
Five-star Customer Service
Pro. Image & Etiquette Advantage
E.Q. of C.S. Professionals
Consultative Selling Skills
More(Click)
         Course Selection >>> Train The Trainer
Train The Trainer

Train The Trainer
 
Today’s learning organizations increasingly rely on the skills of their internal trainers to identify needs, craft solutions and deliver results that support organizational growth and prosperity.
Whether you’ve been a trainer for a while or you’re a novice, our Train the Trainer Program will help you polish the skills you need to facilitate training that’s participative, fun and has a lasting impact.   
 
Course Outline:
 
1.  Why training and how do adult trainees learn?
Why training?
Differences between children and adults as learners
Adults’ learning styles
Telling is not training
 
2.      Course development and preparation
Analyzing the participants and their needs
Set course objectives
Formulating outlines
Organizing and developing the materials
Deciding upon appropriate training methods
Setting up the training room
Training timing and length
Rehearsal
 
2.  Using visuals aids in the training
The advantage and purpose of using visual aids
Select the right visual aids
PPT design and application skills
The secret of effective use of equipments
 
3.  Methods and techniques of delivering training
Effective communication and presentation skills
Various methods of delivering training (Case study, role play and games)
Questioning, answering and responding skills
 
4.  Making an impact & building rapport in the training room
Dealing with stage fright and stress
Attracting & keeping your trainees attention
Polishing your presentation & communication skills
Creating a positive training room environment
Understanding & dealing with difficult participants
Controlling your mood and attitude as a trainer
Self-improvement of a trainer
 
5.  Training evaluation & Follow up
What to do after the training
Collecting feedbacks
Four levels of Learning evaluation
Follow up for results
Ways of follow ups.
 
Course Specifications:
Length: Two days, 09:00-17:00
Who will benefit from this course: Department Managers, Supervisors, HR and Training Professionals
Class Size: 15-30 participants
Methods and Features:
1. Every class was conducted in a receptive, respectful and encouraging positive atmosphere;
2. The participants are highly involved in the program and the learning is fun and interesting;
3. By interaction and input, the participants will build their successful experience by applying what they learned.
 
Please call us at 021-5169 8951, or leave your contact info in the following form
Interested Course:Train The Trainer
* Real Name:   * Telephone: Mobile Phone:
* Location : * Company Name:    Job Title:
* E-mail:
Remarks:
Copyright © 2006 Shanghai Happy Success Management Consultancy Co., Ltd
Tel:(86 21) 5169 8951  E-mail:shanghai@sscoach.org
Add.:Room 306, 333 JinXiang Road, Pudong, Shanghai, China,201206
SSC ShangHai Tel:021-5169 8951
SSC Beijing Tel:010-6768 7044
SSC Gansu Tel:0931-8848780