Effective Communication Skills
Weak communication ability will lead to many mistakes in the work, misunderstanding information, tension relationship, is also the development bottleneck which someone have strong professional ability always face.
Come and attend this course that we research carefully, and you’ll gain the followed benefits：
- Pay more attention to communication and make up mind to improve the communication skills
- More harmonious internal working relationship and team sprits
- Transfer information more effectively
- Harmonize all opinions more efficiently
- Fewer misunderstandings and complain
- More satisfying internal and external customers
Outline:
1.The basic of effective communication
Importance of excellent communication: to individual, to enterprise
Different object of communication
Understand circumstance and situation of communication: “TOP” principle
Clear the purpose of communication
Choose the appropriate means of communication
Set up the correct communication attitude
2.The important principle of communication
General principle of interpersonal communication
Common problems in communication
KISS principle: talk about his official duties simply and directly
Active communication: said earlier
Clear communication: Speak clearly
Anti stay principle: repeat
Avoid misunderstanding
Get through communication loop with feedback
3.Skills on questioning and listening
The types of problem
How to gain information by clever questions
The importance of listening
Four levels of hearing
LADDER Mode of listening: LADDER
4.Communication art when dealing with conflict
Use each others’ name
Start in a friendly attitude
Talk with others in a topic that others are interested in
Avoid argument
Use questions instead of direct requirements
Use indirect statement to point out others’ error
Length:One day, 09:30-16:30,6 hours
Who will benefit from this course: Managers, supervisors, marketing personnel, technical personnel, professional people and those who want to improve the ability to communicate with the people
Class Size: 15-30 participants
Methods and Features:
1. Every class was conducted in a receptive, respectful and encouraging atmosphere;
2. The participants are highly involved in the program and the learning is fun and interesting;
3. By interaction and input, the participants will build their successful experience by applying what they learned.
4. New and better skills and habits will be developed t.
