In August 29th and 30th,our chief coach was invited to conducted a course for the customerservice staff from Johnson Control,Microsoft,Motorola,Airbus and ABB in Beijing.
The topic was Fivestar customer service. These multinational companies are deeply aware that service plays a more and more important role. In the course, the participants learned how to communicate with customers, how to say no skillfully, how to handle complaints etc. They all said these knowledge and skills were quite practical and the learning is relaxed and interactive.
If your company also wants to improve customer service,please call us at021-51698951.We are always at your service.
